Refund policy

Refund Policy

We offer free returns within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with tags and ribbon strip, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@dijahouse.com.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

For any return-related questions, you can always reach us at support@dijahouse.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll work quickly to assess the issue and make it right.

Refunds

Once we’ve received and inspected your return, we’ll notify you if the refund is approved. If approved, you’ll automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@dijahouse.com.