Privacy policy

Privacy Policy

Last Updated: February 23, 2024

This Privacy Policy describes how Dija House (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase from dijahouse.com (the “Site”). For purposes of this policy, "you" refers to any visitor or user of the Site or our services.

Please read this policy carefully. By accessing or using the Site, you agree to the collection, use, and disclosure of your personal information as outlined here. If you do not agree with this policy, please do not use the Site.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page, and we will update the “Last Updated” date accordingly. We recommend reviewing this page regularly for any updates.

Personal Information We Collect

The information we collect depends on how you interact with our Site and services. The types of personal information we collect include:

  • Basic Contact Information: Name, email, address, phone number.
  • Order Information: Billing and shipping details, order history.
  • Account Information: Username, password, security questions.
  • Shopping Information: Items you view, add to your cart, or wishlist.
  • Customer Support: Information you provide when communicating with us.

Cookies and Usage Data

We use cookies and similar tracking technologies (e.g., pixels, web beacons) to automatically collect Usage Data when you interact with the Site. This data may include your IP address, browser type, device information, and browsing behavior. Cookies help us enhance your experience and provide personalized content.

For more detailed information about the cookies we use, see Shopify's cookie policy here.

How We Use Your Information

We use your personal information to:

  • Provide Services: Process orders, arrange shipping, handle returns, and communicate about your transactions.
  • Marketing and Advertising: Send promotional emails (with your consent) and display personalized ads.
  • Security and Fraud Prevention: Detect and prevent fraudulent activity.
  • Customer Support: Respond to inquiries and improve service quality.

Disclosure of Your Information

We may share your information with trusted third parties, including:

  • Service Providers: Payment processors, shipping providers, and IT service management.
  • Business Partners: Including Shopify and other marketing partners who use your information in line with their own privacy policies.
  • Legal Requirements: If necessary, to comply with legal obligations or protect our rights.

We do not sell your personal information. In the past 12 months, we have shared certain categories of information (e.g., order information, usage data) for business purposes as outlined above.

Third-Party Links and Content

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these third parties. You should review their privacy policies when visiting their websites.

Security and Data Retention

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the Internet is 100% secure.

We retain your personal information as long as needed for legal, business, or contractual purposes. This includes maintaining your account, fulfilling orders, and complying with legal obligations.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request access to the personal information we hold about you.
  • Right to Delete: Request the deletion of your personal data.
  • Right to Correct: Update or correct inaccurate information.
  • Right to Portability: Request a copy of your data in a portable format.
  • Right to Withdraw Consent: Revoke consent for marketing communications at any time.

To exercise any of these rights, please contact us at info@dijahouse.com.

International Users

If you are located outside the United States, your personal information may be transferred and stored outside your country, including in the United States. We use recognized data transfer mechanisms such as the European Commission’s Standard Contractual Clauses for European users.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at info@dijahouse.com.