FAQs

How can I reach out to Dija House?

Our friendly customer service team is ready to assist you! Feel free to email us at info@dijahouse.com with any questions or concerns.

Do you offer worldwide shipping?

Currently, we do not provide international shipping services.

Where is your shipment center located?

All of our products are shipped directly from our dedicated warehouse in the United States.

Can I modify or cancel my order?

We process and ship orders quickly, so if you need to make changes or cancel, please contact us within 12 hours of placing your order. Unfortunately, we are unable to honor modification requests after this period. However, you can return your order for a full refund once it arrives.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal for safe and secure transactions.

How long does it take to process my order?

Orders are processed within 1-3 business days, Monday through Friday. Please allow extra time during holidays or sales. Once processed, your order will be shipped the next business day. Please note, we do not ship on weekends.

When will my order arrive?

You should receive your order within 9 business days at the latest.

What if my order doesn’t arrive?

If your order hasn’t arrived within 15 days of shipment, you are eligible for a full refund. Please contact us for assistance.

How do I return an item?

To initiate a return, simply reach out to us at info@dijahouse.com.

What if I receive a faulty, incorrect, or damaged item?

If you receive the wrong item, missing items, or damaged merchandise, please contact us immediately. Be sure to include your order number and clear photos of the items so we can resolve the issue quickly.

When will I receive my refund?

Refunds will be issued to your original payment method. For credit or debit card payments, please allow 7-10 business days for the refund to reflect in your account. If you haven't received your refund after this time, please contact your bank or credit card company, as processing times may vary.